Privacy Policy
Privacy Policy for Cart Mule
Effective Date: July 27 2025
1. Who We Are
Cart Mule (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.cartmule.com], use our chatbots, or interact with AI-powered features.
2. Information We Collect
We may collect the following types of information:
A. Information You Provide
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Contact details: When you fill out forms, request a quote, or use our chatbot, you may provide your name, email, phone number, company, and other information.
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Chatbot interactions: If you use our chatbots or AI assistants (powered by Release0 and other providers), we may collect information you choose to share during those conversations.
B. Automatically Collected Information
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Cookies & tracking: We use cookies and similar technologies to enhance your experience. We manage cookie consent with CookiePal, which provides you with transparency and control.
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Device information: We may collect IP address, browser type, device type, referring website, and analytics data.
3. How We Use Your Information
We use your information to:
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Provide and improve our products and services.
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Respond to your inquiries, requests, and support needs.
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Operate and enhance our website, chatbots, and AI features.
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Analyze site usage for performance and improvement.
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Comply with legal and regulatory obligations.
4. Use of Chatbots & AI
Our website uses chatbots and AI-powered assistance.
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Data collected by chatbots: We only collect information you voluntarily provide in chat conversations.
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No sensitive data: Please do not share sensitive personal information (e.g., social security numbers, financial or health data) via chat.
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AI processing: Some chatbot interactions may be processed by third-party AI services for better support and automation.
5. CookiePal and Your Choices
We use CookiePal to manage cookie consent:
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Consent banner: You will see a pop-up asking you to consent to cookies when you visit our site.
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Your choices: You can choose which cookies to accept or reject at any time.
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Types of cookies: We use essential, performance, and analytics cookies. For details, see our [Cookie Policy].
6. How We Share Your Information
We do not sell your personal information.
We may share your information with:
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Service providers (e.g., hosting, analytics, chatbot/AI providers) as needed to operate the site and deliver services.
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Legal authorities if required by law, regulation, or court order.
7. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
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Know what personal information we collect, use, and share.
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Request access to your information.
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Request deletion of your personal information.
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Opt out of the sale or sharing of your personal information (we do not sell personal information, but you can opt out of certain data uses).
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Non-discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To make a request, contact us at [your contact email] or use our online request form [link, if available].
8. How to Access or Delete Your Data
You can request to access, correct, or delete your data at any time by emailing [your email] or using the tools provided in our chatbot.
9. Data Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
11. Contact Us
If you have any questions or requests about this Privacy Policy or your data, contact us at:
Email:
Phone: 661-769-6853 (MULE)